Latest news & blog articles focusing on the Customer Service Industry, Customer Service Excellence and Employee Recognition.


COLES EXPRESS, ARANA HILLS - TEAM MEMBER WOWS COMMUNITY WITH CUSTOMER SERVICE ...
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Burger King service is 100% nuts, even if their Impossible Whopper isn't! I do my best to defend so many commercial decisions, but I cannot defend Burger King for grilling their vegan burger, the Impossible Whopper, on the same grill ...
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How much money do we waste on reward? Napoleon said it best… "My men will die for a ribbon but I cannot get them to die for money!" Derek Williams – Chief Executive of The WOW! Awards shares his thoughts ...
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Utility companies profit from the power of ‘Thank You’ The simple ‘rediscovered’ art of recognising and thanking someone for a job well done lies behind a remarkable rise in customer satisfaction (C-sat) scores achieved by contracted staff working across Thames ...
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RIP Herb Kelleher You may never have heard of Herb Kelleher, who passed away in January this year aged 87, but you will most definitely have been on the receiving end of a service phenomenon instigated by Kelleher. Kelleher was ...
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